For more than 45 years, Maximus has been a partner of choice with governments worldwide to deliver practical and innovative solutions for more effective and efficient health and human services solutions. Maximus is a trusted partner in transforming public policy into programs that change lives.
BPO and Call Centers
As a leading government contact center provider, we're at the forefront of turning old-school call centers into true citizen engagement centers. By integrating multiple channels – from self-service (like mobile apps) to high-touch (like webchat) – we’re providing a more seamless experience. And we’re making government more accessible and efficient through emerging technologies such as artificial intelligence and machine learning.
- 100+ multilingual customer contact centers
- 7 million calls handled per month
- 500k+ independent benefit reviews per year
At Maximus, we understand the challenges that governments face in providing good training, rehabilitation, and employment services to citizens. As a market leader of employability support and training, Maximus has decades of experience operating career and workforce projects that deliver results that matter for all stakeholders. Around the world each year, Maximus supports thousands of individuals into sustainable employment through the employment support and training programs we provide.
Our services include:
- Career planning, job placement, retention, and advancement
- Skills assessment and training period
- Employer services, including prescreening, customized training, and recruiting
- Consulting services
- Operations management
As a leading global provider of health and wellbeing services, we work with both government and businesses to promote physical, mental, and social wellbeing. Whether that’s providing interventions to improve health outcomes for specific populations or helping companies keep their employees healthy and productive.
Our services include:
- Health assessments
- Eligibility and enrollment support
- Independent medical reviews
- Workplace wellbeing programs
- Physical and mental health training
- Health coaching