Leadership

Irfan Ali Shah leads technology, digital, and customer experience strategy at Maximus. He combines over 24 years of experience at the intersection of technology, customer experience, and citizen services. He partners with business leaders and government clients to design and implement enterprise-wide technology and transformation initiatives that enhance outcomes for both citizens and clients.

Irfan's work focuses on innovation, efficiency, and customer-centricity, ensuring technology and digital solutions are practical, scalable, and aligned with long-term value. He is recognised for building tech-enabled operating models that drive impact across social programs.

Irfan has a bachelor's degree in Computer Science and is an ITIL-certified Digital and IT Strategy leader.